Client Experience Officer
Amy is responsible for supporting her colleagues across the organization in creating a single vision for the client experience at Consilio. Amy is responsible for ensuring Consilio’s commitment to service excellence – always putting the client first – is embedded in every step along the e-discovery journey.
Reporting to the Consilio’s CEO, Amy partners with other members of the executive team to influence operational processes and sales best practices to maximize client acquisition, retention and profitability. Amy draws on her past experience in operations and client relationship roles to engender frank conversations with clients regarding the quality and value of Consilio’s delivery of services. Working with key members of the Consilio team, Amy puts that feedback to work, using it to improve existing processes and operationalize innovations made during the e-discovery process.